Contact Center
Dialer
Voice Automation
"Analyzing voice from each call will enable call center agents to perform more effectively as well as give supervisors additional insights to better support their teams".
IP PBX based Dialer
Predictive | Adaptive| Power dialer
Leverage benefits of advanced communication features offered by the VoIP communication solution, with IP PBX solution. Vistride supports enterprise class, open source, contact center suite in use by many large call centers around the world. We also do voice automation through AI voice analysis for increased ROI.
Have you considered Automating your Contact Center?
The future of call center analytics and automation
Find out, how Vistride Contact Center Services can automate your workflow to supercharge your sales team.
- Contact Center Automation Consultation
- Customized teams for tailor made campaigns
Dialer Benefits
The main benefits of IP PBX based dialer, are its web-phone capability, unified agent screen, customizable open-source system, and constant updates and upgrades. With 40+ features, your telephony needs are covered, with the main features below;
Dial Modes
Features
The platform has a Unified Agent Screen that enables users to handle not just outbound and inbound calls but also inbound emails plus website chat. This can all be done in one screen under one dashboard. There is no need to switch apps and switch screens.
The dialer is fitted with a web-phone capability. With the software, there is no need for further configurations. With the use of WebRTC, things are made much easier for browser calls. This expedites the communications processes .
The platform is open source. Users can determine how the system works at the code level and can configure it to their liking. This means businesses can customize their use of the software specific to their requirements and processes, hence no vendor lock-in.
*Asterisk Solutions
Vistride implements Vicidial; a complete inbound and outbound call center based opensource application.
Vicidial is a suite of programs that are designed to interact with the Asterisk Open-Source PBX Phone system.
SMS Module
The SMS Template module integration allows you to create custom SMS templates and assign it to different campaigns. Now, agent only needs to click a button and an SMS will be sent to the lead.
Email Module
Send an email with the required details and attachments to the lead during or after a call with single click. The Email module provides the functionality to create custom email templates.
Survey Module
Engage your audience and get feedback from them through Survey module. It is integrated with VICIDial in such a way that it will be popped up during live call with multiple survey question options.
Soundboard Avatar Module
Leveragere prerecorded voice pieces from professionals for most common sales pitches and sentences. With this module we automate the pitching process so that sales rep can focus on core.
WebRTC Solutions
Call through the browser
WebRTC is an open source framework which allows developing the communication solutions. This communication solution supports real-time communicating. Furthermore, it can be accessed using the web browser to enjoy real time communication from anywhere, at anytime
How dialing software works
No hardware, installation or IT support required. Log in and start dialing right away
Set up your campaign
Choose the phone number you want to be visible to your prospects. Configure other requirements specific to your campaign.
Upload contact list
Upload list with prospects names and numbers
Choose agents or IVR
Select which group of agents will handle the campaign, or set up an IVR to robocall.
Connect!
Your auto dialer will now keep connecting your agents or IVR to live prospects till your campaign is complete.
